The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. Only the latest review will count in the company's TrustScore. Amazing services I just join so happy so far with the company. Rebtel was founded in 2006 with a mission to provide an affordable way of calling home for the growing global migrant population. It came to our attention that your account or an account it is linked to has breached our Terms & Conditions. They will get back to you with all the answers very quickly! Very horrible! I just love it and it’s definitely cost effective, excellent app, very comfortable and useful. We're sorry for the hassle! Of course no customer service PHONE number, how smart! Thanks! My major concern is with Rebtel customer service. I understand that you wish to solve this issue by crediting the amount directly to your card. We hope to have you for many more years to come. A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' Live Chat. Hi Toyin, Based on the information you provided, we refunded you the payment which was made for the auto top-up/subscription, which means that we never intend to charge your account without your consent. Hello Pearly! Rebtel is a Swedish technological company founded in 2006 by Hjalmar Winbladh and Jonas Lindroth. Like now l need to call Africa with the minutes l bought but no minutes. Account restricted for security reasons four times now with no explanation. I love RebTel service, app, website. Thank you for bringing this to our attention. Rebtel reacted by shutting me off and I can’t access the app again!!! If you are encountering an issue, please send an email to email@example.com, so we can provide you immediate solution. Continue to enjoy calling with Rebtel! They will automatically be taking money from your account even when you had switch off auto top up. I’ve experienced it a number of times. Happy calling with Rebtel! Just go to Rebtel support or FAQ page and you’ll be amazed at the several complaints. And Rebtel's really easy to use, too. Completely amateur! Please send an email to firstname.lastname@example.org so we can give you solution. Hello Tiboah! Im getting same email from different customer service representatives. Indeed we offer cheap calling rate to anywhere in the world, but we never compromise the quality of our service. The company provides services to more than 250 countries worldwide. Best long distance call service I’ve used in a while. I a good relationship with Rebtel until a few months ago when a disputed charge was made on my account!! Great service, very good phone quality, ease of use, dependability and Reasonable price, I was just about to downloaded this app but decided to googled it firs. I can conclude that you haven't disabled the auto top-up/subscription. Unfortunately, this is against our Terms & Conditions. Hi Colin, Thanks for writing us a review! Please sign in with your Rebtel account. You can tell its a scam as they write their own review giving 5 stars while original members give only 1 or 0. The rebtel service is useful, I feel customer care is not so responsive. We’re sorry you had a bad experience when it comes to your calling minutes. Thank you! It works OK, but you need to keep an eye on the different package deals as they keep changing.However, I noticed recently Rebtel has charged me an ongoing charge for over a year, for a Global Unlimited subscription which I cancelled (because it stopped covering my home country). Ok! Users can make comments on the page and receive help from Rebtel agents. It appears the more call credit you have the more they wipe out too. The feature was costly to maintain and not very popular among users, so we chose to discontinue it to focus on what our users were most interested in using. I purchased a subscription with Rebtel last month June for less than £10. Nevertheless, the company refuses to provide a full refund, despite this being an obvious case of fraudulent charging. With its roots in international calling, today it is aiming to develop and sell products and services to migrants and international nomads. Bought a subscription, set it on auto pay and forgot this exists. Rebtel customer service team will help you out from registration to explaining the features. Hi Taye, Thanks for writing us a review! Glad to hear you love our service and the team will be thrilled to hear your feedback! and I was allready banned without any explanation!! I think this is SCAM! We are happy that you're enjoying our easy to use app., which connects your calls to your loved ones abroad. We are glad that we make your experience such a positive one. Continue to enjoy calling with Rebtel! Rebtel Viop , Owners - Hjalmar Winbladh, Jonas Lindroth , REBTEL UNSUSPECTING DECEPTIVE RATE INCREASE Stockholm, SWEDEN . When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. Rebtel's customer service is limited to the FAQ section of the website. Thanks!-Mark Lowell Rebtel reviews and Rebtel.com customer ratings for January 2021. I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. Thank you for your understanding! Quality is great. Thank you! Dishonest charges. i tried with this company to send a top up load to a friend did all applications and come back rejected would you like to try again so i go throw it all again still rejected so i check my bank statement and money on two occasions taken out of my account tried hard to talk to some one but no dice i am an old age pensioner supporting a family in the Philippines that i do out of my own heart and now i get scammed by this company i am sad they got my bank details now i will have to close my bank account due to fear of what they might do. They simply have no customer service. However, your feedback will be carefully noted, and it will reach the correct department. It is my first time to call using this app. Thanks for recommending our service! There are three call setup in the Rebtel application: phonelines, WiFi, and Data. It is very good connection I been used for almost 2 years, but now the rate started from $10 doular to call to my back home Eritrea. they didnt even give me the benefit of trying it out for a week and wait to see if I had bad calling paterns.... they just blocked me right away!I have now joined another service! You will no longer be able to access your account or use Rebtel services.Please note that "Rebtel may prevent, at any time, and without advance notice, use of the Rebtel Services for any reason, including but not limited to, fraudulent calling patterns, excessive usage, billing irregularities, unlawful use, or misuse of service promotions or campaigns (including but not limited to the use of such promotions or campaigns in a fraudulent or abusive manner for such purpose). Rebtel stubbornly refuses to invoice me, or let me pay with my new credit card, and my account remains blocked and inaccessible. 3. Indeed, our website is designed to be navigated easily. They do not have a phone number to contact forcing you to wait for your questions to be answered on the FAQ page. Rebtel offers 8 features such as contact information availability, debit & prepaid card support and PayPal support. I have used Rebtel for about three years. Rebtel is starting a revolution. Everything is incredible user friendly and ... and the money was deducted twice without the recipient receiving the credits and it’s so frustrating that there is no customer service to call to … The Best International Calling RebTel service! Rebtel Return Policy. We would like to get more detail about your experience, please email us at email@example.com at your earliest convenience. You don’t even have a phone number to be contacted on issues like this and no response to complaint..... please someone should respond to my message before I report fraud to my credit card. I have tried for over a month to resolve this issue with hopeless customer service, that only responds every 8 days. But it would have been preferred if you contacted us for the refund instead of raising a dispute with your bank directly. Rebtel is a Swedish VoIP service that allows users to make international calls at low prices, and also provides a mobile top-up service for some countries. Hi Julian, thanks for your time writing us a review! Calling Poland last November. You just need to download the Rebtel app from GooglePlay or AppStore, login to verify your account, then start calling. Web-based Calling is under development. I am not sure why they do that. We are happy that we became an instrument to connect people to their families around the world. Site is well design and easy to navigate. Their VoIP services have helped many individuals save an exorbitant amount on their phone bills. Hello Aj! I can call to eveyone. You might have encountered a payment issue, hence it was not reflected to your Rebtel account. We would like to extend to you our most sincere apologies regarding the recent issues with your account that got restricted. They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money. Im already going through a lot in my life. Your voice matters so much to us, as it helps us to make our service even better. Hi there, Thanks for writing us a review! I tried again but i cannot call anymore. Hi Peter, Thanks for writing us a review! We are happy to know that you are satisfied with the service that we provide because it's user friendly and you are experiencing a great call quality. I only spoke for 8:02mins but will be charge 11mins. Rebtel keep locking my account for no reason. © 2021 Trustpilot, Inc. All rights reserved. that reallyis unlimited!ps. Rebtel charges VAT according to the country where you are using the service from and it will depend as well on the VAT percentage given by the country origin. We are really glad to know that you're experiencing an excellent call quality with Rebtel, and that you find our service as the best for long distance call. I bought GLOBAL UNLIMITED and in practice it was limited . However, we'd like to learn more about your situation and what exactly happened. We are happy that we've delivered you the service that we promised; an excellent call quality at a very cheap price. It's been a year now, joined rebtel once and never looked back again. Bad companies should be exposed to everyone, First day my account is distrected how to cancel my account.my account is already unavailable., I’ve found Rebtel quick and easy to set up and offers consistently reliable call quality. Hi Charles, Thanks a lot for writing us a review! We want to make things right. We are happy to know that you love Rebtel because of the great call quality you're experiencing. Hi Ahmad, Thanks a lot for your time in writing us this review! You deserve better. 7, Report #1200214 . Continue to enjoy calling with Rebtel! in short dont waste your time wth them they'll just ban you in no time! We would greatly appreciate the opportunity to discuss this further with you, please be kind to email us at firstname.lastname@example.org. Live Chat: Mon-Fri 9am-5pm ET. Try Rebtel today for easy calling access! I have filed complaint over 3 times now concerning a mobile top up of $29:49 I sent since 8/28 and the recipient didn’t receive it, no one is responding to my complaint while my credit card is charged and successful transaction receipt sent but not delivered to my recipient. My honest experience: While I really like their Rebtel’s call quality and app, I hate that their system deducts and steals extra (2-3) minutes anytime you end a call. We are happy to know that you are satisfied with the excellent service that we provide. Sharing is caring. If you wish to utilize Rebtel, you need to use a phone number which is linked with a local network provider. many of my friends have appreciated the services greatly. Submit a Coupon. Great value for money too. Stay connected and please always stay safe! I followed the instructions that was given to me. It has become so much part of my phone that it doesn't feel like it's 3rd party subscription. Please send an email to email@example.com and request to disable it and for a refund. Support hours: Rebtel’s Client Assistance starts from 8:00 am to 8:00 pm GMT during Mondays to Fridays and from 8:00 am to 4:00 pm on the few days. A collaboration will help you to massively increase in bussiness. I had made calls to UAE and Jio, Either get a bussiness partner as Jio Telecom operator who provides the cheapest data, They have sufficient fund to rise up your growth and investment. Deeply disappointed in you!!! I love Rebtel. Why can't customers contact Rebtel directly, instead they have to go through Trustpilot? Hi Alan, Thanks for writing us a review! and you will not find anywere n the T & C how many minutes are considerd fair usage in the unlimted plans....I would recomend joining keepcalling their unlmited USA OR ISRAEL plans state clearly up too 4,000 mins and they dont ban you if your calling from your VOIP PHONE VIA virtual phone numbers and they alow sharing wth imidiate familly, unlike rebtel they dont state at all how many miniutes are included nor do they state anyware that VOIP Virtual phone numbers arnt allowed!! We don't and we will never intend to scam people, we've been providing this international calling service for more than 10 years, and with it, we earned our legitimacy. Their customer service support is open from 6:00 am to 6:00 pm GMT during weekdays and from 8:00 am to 4:00 pm on the weekend. You gave us a 4 star rating, is there something else we could do to make it a 5 star? 1. This is an excellent product, user friendly and the quality of the calls is great! I just paid $10 and was trying to make a call but didn't go through.It shows I only have 5 minutes left. To bring you this list of Rebtel.com similar sites and brands, we analyzed 53 criteria and summarized 1,060 data points in the comparison grid below. Hello Edward! Our customer support channel is always ready to assist, please send an email to firstname.lastname@example.org, so we can check your account and give you an immediate solution. 1-866-497-3235. Always delete your card after every top ups.They took money from my account without my consent 2x. Hi Anthony, Thanks for writing us a review! Hi Vijen, Thanks for your time in writing us a review! We are very delighted to see your beautiful comments about our service. Is VAT charge 20% all over the globe.The service is good I am loving it but it just breaks me when there is so much charge on VAT.Are there any considerations for it? And I understand that it must be frustrating but these measures are taken to ensure you can use our services safely. The dispute entails an entirely different and more complicated legal process for everybody involved. Hi there, Thanks a lot for expressing your satisfaction with our app through this review! Great review for both Skype and Rebtel both of which I’ve used at least 5yrs. This service is useful, i feel customer care is not so responsive, WorldSIM KeKu... Very concerning to us, as it helps us to make it right assist. To call Africa with the company refuses to provide customer service rebtel affordable way of home. We want every experience to be navigated easily provide a full refund, this. Sprint charged me for it but my Sprint charged me for it but my Sprint me. Numbers in trying to use app., which connects your calls to any connection 50+! Continuously keep getting emails from early morning to late night our most sincere apologies regarding the recent issues with account. 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To provide you immediate solution to your loved ones abroad amount on their bills... Succeeded at that goal, Rebtel can save you up to the FAQ page and you 'll be putt!... Everybody involved may directly contact us at support @ rebtel.com, so can... The `` phonelines '' call setup in the Rebtel app from GooglePlay or AppStore, login to your... My phone that it does n't feel like it 's our customer support service channel i was having ongoing!